Frequently Asked Questions


 Q: What Is The Difference Between 300 DPI and 600 DPI?

Simply, The higher the DPI, the better the scan quality.  While 300 DPI resolution is fine for most, 600 DPI allows images to be enlarged without quality loss. We recommend 600 DPI for photo scanning.

Our Buy Now and Monthly Payments options both include our best 600 DPI Scan resolution. Choosing the Pay Per Scan option allows you to select 300 DPI resolution, for a lower price per scan.

Q: What Photo Sizes Do You Scan?

We Scan Paper Photos sized up to 8" X 10”.

Q: Do You Scan Photos In Photo Albums?

At this time, we do not accept photo albums. We ask that you remove your photos from the albums before sending to PhotoSentials.

Q: Why Does PhotoSentials Only Scan Paper Photos?

We currently only scan photos which allows us to have quick turnaround time and offer cheaper prices below our competitors.  If you find a cheaper price that offers all the options we do, we’ll price match them, plus 10%.

Q: When you say, “See Your Scans Live, Online as They are Scanned” . . . what does this mean?

When we receive your memories, we’ll send you an email notification and a link to your account. You can login to your account and your photos will appear as we have scanned them.

If you selected the “Pay Per Scan” option, you will receive an additional link to our scan approval site where you can accept, reject, or request a re-scan on photos we’ve scanned.

Order Process

Q: Why Does PhotoSentials Offer 3 Scanning Options?

We hope that our scanning options are defined clearly so you can make the best choice. We’ve created three options to satisfy the needs of many forevertizers. Here are the options:

Buy Now - Highest Scan Quality, Fast Turn around Time, Save $$$ over other scan options.
Designed for the forevertizer who wants all of their photos scanned at the highest quality we offer, does not need to approve scans, and requires the scans completed in 1-2 week time frame. This option offers the best Value!

Monthly Payment –  We understand that digitizing your memories could become costly. That’s why we offer a pay per month option. This option offers most everything in the Buy Now option, but allows you to stretch out to monthly payments.

Pay Per Scan - Have duplicate photos and don’t want to sort them before sending? This option allows you to delete up to 20% of your photo box after scanning is complete. Choose between 300 or 600 DPI scan quality.

Q: With The “Pay Per Scan Option” What Does It Mean That I Can Delete up to 20% of my Photo Box?

If you selected the “Pay Per Scan” option, you will receive an additional link to our scan approval site where you can accept, reject, or request a rescan on photos we’ve scanned. We designed this feature for forevertizers who may have duplicate photos in their photo boxes and do not want to sort them before sending.

Example:  You select a Pay Per Scan Medium Photo Box at 600 DPI.

A medium size Photo Box can hold up to 1200 photos. You fill the box and send them to us. After scanning is complete, you are emailed a link were you can login and delete duplicate or unwanted photos,  up to 20% (240 Photos). Since you are paying “Per Scan”, you would not need to pay for all the photos in the box. In our “Buy Now” and “Monthly Payment” options, all photos are covered under a per photo box price.

Q: How Long Does The Process Take?

Turnaround time differs on all of our options, please see our Compare Options and individual option pages to find the option that best fits your needs. You can always call us to find out more.

Q: Do You Offer Expedited Order Processing?

We sure do! This option is available on selected options. Start the digitizing process to see the options.

Q: Do You Have A Minimum Order Size?

No, but we highly suggest to fill up the Photo Boxes as much as possible. We offer two box sizes:  Medium – Approx: 1,200 photos, and Large – Approx: 2,400 Photos. Some shipping charges are included in certain options and if you send less than 1,200 photos, the cost per scan would increase.


Q: Do I have To Sort My Photos Before Shipping?

No sorting required!  Photos are much easier to organize when they are in digital format. If choosing the Buy Now or Monthly Payment Options, we suggest taking out duplicate photos so you get more scans for your buck!

Q: Why Do You Only Ship With USPS Flat Rate Priority Boxes?

We use USPS Flat Rate shipping boxes because they offer:

  • Flat Rate Pricing not based on weight or distance (package weights up to 70 lbs.).
  • 1-3 day shipping time with Saturday delivery and Special Handling in the USPS system.
  • Real-Time Tracking of Your Photo Box so you know where your memories are at all times.
  • Greater security. Only the USPS is authorized to place packages in mailboxes. Plus, unlike some carriers that simply leave packages on the porch, the USPS will try to redeliver larger packages. Not abandoning packages may help prevent some kinds of purchase fraud or theft.
  • Law enforcement protection. Flat rate USPS shipments are protected by U.S. federal law enforcement agencies, which may again contribute to lower fraud and theft rates.
  • USPS Package Insurance Included.
  • More addresses. The USPS delivers to more U.S. addresses than any other carrier. The service can ship to post office boxes, too.

Q: Do You Offer Free Shipping?

We offer Free Return Shipping and Credit for Shipping to Us on some of our Options.

Q: How Much Does Shipping Cost?

Effective January 21, 2018

USPS Small Flat Rate Box:  $7.20 one-way

USPS Medium Flat Rate Box:  $13.65 one-way 

USPS Large Flat Rate Box:  $18.90 one-way

Q: What Address Do I ship My Photo Boxes To?

314 S. Henderson Rd
Suite G #351
King of Prussia, PA  19406

Q: How Should I Pack My Photos?

Please only use USPS Flat Rate Priority Mail boxes to ship your photos to PhotoSentials. We recommend choosing the proper size and filling up the box as much as possible to avoid your photos moving around and scratching. Bubble wrap, plastic bags, or anything to fill the empty space will work great right before you tape up the box. Please include an address label inside the photo box just in case your shipping label is torn off the box during shipment.

Q: Do You Guarantee Against Loss?

Yes, we do!  With our Safe Handling Guarantee If your photos are lost while in our facilities, we will give you $1,500.

Also, while in transit (To/From) our facilities, you are covered under the USPS terms and insurance.


Q: Do You Keep My Credit Card Information On Your Severs?

No, we utilize a third party payment processor (STRIPE) to process all of our credit card transactions. We also offer PayPal as a verified secure payment method. We never see any of your personal financial information.


Q: Do You Offer Fundraisers For Organizations?

WE DO!  Click Here For Information and Sign Up

Loading more pages
Loading more pages
Don't Miss Our Awesome Promotions!
Your information is safe with us and won't be shared. Unsubscribe Anytime. $ 50 Credit For Joining Us! Information Sent After Joining
Thank you for signing up! Check Your Email For $50 Credit Information
Loading More Photos
Scroll To Top
Close Window